Total IT Global
The Digital Experience Enabler
Akhil Gupta, CEO“Our customer-centric approach ensures that every solution is tailored to meet the unique needs of our clients,” says Akhil Gupta, CEO. “We are honored to work for multinational clients, leveraging our deep-rooted industry expertise and ingrained knowledge.”
ESG in Tech
As sustainability continues to gain importance, ESG (Environmental, Social, and Governance) has become central to our business strategy. The approach to ESG in Tech is comprehensive, focusing on minimizing environmental impact though both products and services offerings throughout the technology lifecycle. Committed to promoting a circular economy by extending product lifecycles support, offering remanufactured laptops, refurbished enterprise IT and driving reuse and recycling initiatives. The goal is to reduce consumption by prioritizing thoughtful, sustainable purchasing and optimizing resource use. At the same time, ensuring the responsible disposal of IT products, creating a more sustainable future in technology.
Integrating the UN Global Compact's Ten Principles into the TIG strategies is cultivating an ethical culture that upholds human rights, promotes fair labor practices, and champions environmental stewardship. The mission not only seen as a means to enhance business performance, but also as a pathway to creating a more sustainable and equitable world for future generations.
Streamlined IT Services and Global Support for Seamless Asset Management
Total IT Global offers a comprehensive portfolio of IT Infrastructure and managed IT services that covers the entire IT asset lifecycle, from procurement and deployment to maintenance and eventual disposal or remanufacturing. The offered Device as a Service model includes user support and can integrate for example Warehouse as a Service. This end-to-end service capability makes it a one-stop destination for all IT needs, simplifying processes and reducing communication, management time and overheads for clients, where ESG is always in scope.
Total IT Global also excels in offering robust infrastructure management services. It oversees data center operation, security and Third-Party Maintenance, ensuring high availability and performance. It designs, implements and manages secure network infrastructures.
On-site and remote technical support and engineering services troubleshoot and resolve IT issues promptly.
Total IT Global’s near-shore warehouses and on-demand custom clearance services facilitate timely delivery of spares and parts, managing multi-cultural user bases across time zones. This global reach and local expertise ensure consistent and reliable support wherever clients operate. This enables well-coordinated IT asset management across diverse geographies, which can be otherwise logistically challenging and resource-intensive. The company also equips clients to ensure regulatory compliance in their respective regions.
Transforming Modern Workplaces
The team offers smart IT solutions to transform the modern workplace, minimizing downtime and enhancing productivity, collaboration and operational efficiency. Innovative products and services are designed to address the evolving needs of today's businesses, ensuring a seamless and advanced work environment. XBridge Live, an AI-powered field services management suite, ensures efficient scheduling and dispatching of support personnel, optimizing response times. Emphasizing proactive and preventative maintenance, it identifies and resolves potential issues before they escalate, ensuring uninterrupted operations.
They leverage the Xperian range of products, designed to revolutionize how organizations manage and interact with smarter IT support. The Xperian line offers seamless, secure, and efficient management of IT assets. , Their Xperian range, includes Smart Lockers, Tech HUBs, and XBridge Live. With the Xperian products they are developing solutions to support the organisation's needs of today and tomorrow, where 24/7 access to devices and support becomes the norm. Providing integrated systems, with high reliability that are cost-effective to deploy, maintain and support.
With 100 percent availability of IT support on-demand, the Xperian Tech Hub offers a modern and flexible approach to IT support for laptops and other assets. By enhancing accessibility, security, and efficiency, these machines empower organizations with superior IT support while optimizing operational costs and improving employee productivity. Break-fix support now becomes easier than ever, backed with substitute devices in case of a hardware failure. With the combination of Video, Chat, KVM connectivity for access at BIOS level and the Locker facility, this is an all-in-one solution.
Experience unparalleled efficiency with the Xperian Smart Locker, the ultimate self-service solution for minimizing downtime and maximizing productivity. By automating the storage and tracking of IT assets and peripherals, it ensures seamless integration with the IT ticketing system. The Smart Locker offers self-service convenience, empowering users with a hassle-free facility that reduces reliance on IT staff. It streamlines the entire process of asset storage, retrieval, and tracking. Designed with a highly customizable solution, it enhances the user experience by optimizing the ticket resolution process. Perfectly suited for smart workplaces, it provides secure and scalable services to meet your needs.
Xbridge Live, the SaaS platform designed to address IT field service challenges with precision and efficiency. In today's business environment, real-time tracking and immediate issue resolution are not just conveniences-they are becoming necessities. Xbridge Live transforms this necessity into reality, seamlessly integrating tracking, reporting, and field management into one intuitive web-based platform. It ensures that IT support is always just a few clicks away. It enables businesses to monitor service progress in real-time, ensuring transparency and control over every ticket from start to finish. The platform's Al-driven capabilities optimize scheduling and dispatching of support personnel, drastically cutting down response times and enhancing service delivery.
At the Pinnacle of Service Excellence
Total IT Global’s solutions are designed to scale with clients’ business growth, ensuring they can adapt to changing needs and demands without compromising efficiency or productivity. They deliver substantial savings and enhance agility and user experience. Managing everything about IT under a single contract, their team balances the costs of IT infrastructure and services with the need for high performance and scalability while simplifying the process to allow businesses to focus on their core strategic initiatives and invest in areas that drive growth and innovation.
The team takes a customer-centric approach characterized by the perfect blend of innovation, customization and high-quality service. Understanding that every business and its needs are unique, it consults with each client to discern their specific challenges and goals. They tailor solutions that align with each client's unique vision, objectives and digital transformation goals, ensuring the delivery of the most effective and customized strategies for their needs.
Their commitment to excellence has been recognized with accolades, such as being named one of the 'Top Ten MSP Providers in APAC' in 2022 and achieving three consecutive Great Place To Work® certifications. These recognitions fuel their continuous journey of innovation, empowering them to deliver exceptional value to their clients.
The team offers smart IT solutions to transform the modern workplace, minimizing downtime and enhancing productivity, collaboration and operational efficiency. Innovative products and services are designed to address the evolving needs of today's businesses, ensuring a seamless and advanced work environment. XBridge Live, an AI-powered field services management suite, ensures efficient scheduling and dispatching of support personnel, optimizing response times. Emphasizing proactive and preventative maintenance, it identifies and resolves potential issues before they escalate, ensuring uninterrupted operations.
They leverage the Xperian range of products, designed to revolutionize how organizations manage and interact with smarter IT support. The Xperian line offers seamless, secure, and efficient management of IT assets. , Their Xperian range, includes Smart Lockers, Tech HUBs, and XBridge Live. With the Xperian products they are developing solutions to support the organisation's needs of today and tomorrow, where 24/7 access to devices and support becomes the norm. Providing integrated systems, with high reliability that are cost-effective to deploy, maintain and support.
With 100 percent availability of IT support on-demand, the Xperian Tech Hub offers a modern and flexible approach to IT support for laptops and other assets. By enhancing accessibility, security, and efficiency, these machines empower organizations with superior IT support while optimizing operational costs and improving employee productivity. Break-fix support now becomes easier than ever, backed with substitute devices in case of a hardware failure. With the combination of Video, Chat, KVM connectivity for access at BIOS level and the Locker facility, this is an all-in-one solution.
Experience unparalleled efficiency with the Xperian Smart Locker, the ultimate self-service solution for minimizing downtime and maximizing productivity. By automating the storage and tracking of IT assets and peripherals, it ensures seamless integration with the IT ticketing system. The Smart Locker offers self-service convenience, empowering users with a hassle-free facility that reduces reliance on IT staff. It streamlines the entire process of asset storage, retrieval, and tracking. Designed with a highly customizable solution, it enhances the user experience by optimizing the ticket resolution process. Perfectly suited for smart workplaces, it provides secure and scalable services to meet your needs.
Our customer-centric approach ensures that every solution is tailored to meet the unique needs of our clients. We are honored to work for multinational clients, leveraging our deep-rooted industry expertise and ingrained knowledge
Xbridge Live, the SaaS platform designed to address IT field service challenges with precision and efficiency. In today's business environment, real-time tracking and immediate issue resolution are not just conveniences-they are becoming necessities. Xbridge Live transforms this necessity into reality, seamlessly integrating tracking, reporting, and field management into one intuitive web-based platform. It ensures that IT support is always just a few clicks away. It enables businesses to monitor service progress in real-time, ensuring transparency and control over every ticket from start to finish. The platform's Al-driven capabilities optimize scheduling and dispatching of support personnel, drastically cutting down response times and enhancing service delivery.
At the Pinnacle of Service Excellence
Total IT Global’s solutions are designed to scale with clients’ business growth, ensuring they can adapt to changing needs and demands without compromising efficiency or productivity. They deliver substantial savings and enhance agility and user experience. Managing everything about IT under a single contract, their team balances the costs of IT infrastructure and services with the need for high performance and scalability while simplifying the process to allow businesses to focus on their core strategic initiatives and invest in areas that drive growth and innovation.
The team takes a customer-centric approach characterized by the perfect blend of innovation, customization and high-quality service. Understanding that every business and its needs are unique, it consults with each client to discern their specific challenges and goals. They tailor solutions that align with each client's unique vision, objectives and digital transformation goals, ensuring the delivery of the most effective and customized strategies for their needs.
Their commitment to excellence has been recognized with accolades, such as being named one of the 'Top Ten MSP Providers in APAC' in 2022 and achieving three consecutive Great Place To Work® certifications. These recognitions fuel their continuous journey of innovation, empowering them to deliver exceptional value to their clients.
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Company
Total IT Global
Management
Akhil Gupta, CEO
Description
Total IT Global is a pioneering platform revolutionizing global connectivity, offering seamless integration of diverse cultures and businesses, with cutting-edge technology and innovative solutions, it fosters collaboration, empowerment, and growth on a global scale.
