Emerging Technology Trends in the Public Sector

CIO Review APAC | Tuesday, November 02, 2021

In the coming years, technology will continue to revolutionize the public sector, and agencies may streamline operations, become more efficient, and better fulfill the demands of workers and citizens by continuing to go digital.

FREMONT, CA: During the pandemic, the public sector exhibited the need for extreme adaptability and resilience. It needed to pivot rapidly, break down boundaries, communicate information, and keep providing services to its inhabitants. Governments and agencies with foresight recognized the value of digital solutions in delivering citizen benefits. Remote working, IT modernization, and cyber security have all become critical, according to research, with 60 percent of US government officials believing the pandemic has expedited digital transformation in their corporation.

Here are some of the emerging Technology Trends in the Public Sector as the digital transformation of government continues:

Better digital experiences expected by citizens

Governments will begin to place a greater emphasis on Digital Experience (DX), which brings together formerly disparate disciplines such as customer experience, employee experience, and user experience. Moving even more digital services online will increase efficiency, eliminate government backlogs, and free up talent and resources for other purposes. When citizens access government data online or provide confidential information, they have more ease, flexibility, and security, as well as more control over how and when they use public services.

AI and analytics help governments gain a deeper understanding of their data

Every public sector organization is confronted with an enormous amount and variety of data. That data rises dramatically as agencies supply more services digitally, expand their mobile capabilities, and seek IoT to bring intelligence to the network edge. In government, AI and analytics have the potential to boost personnel efficiency and decision-making while also increasing service delivery.

The government is heading into the hyper-automation era

COVID-19 pushed government agencies to adopt remote, digital-first business models quickly. In a circumstance where most agencies were obliged to perform more with less, organizational resilience and digital operational excellence was necessary. As a result of the epidemic, Forrester predicts that by 2022, one in every four remote employees will be supported, either directly or indirectly, by new forms of automation. Another trend, hyper-automation, is being accelerated as a result of this.

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