Advancing Towards an Intelligent Future via the CIO Technology Playbook

CIO Review APAC | Wednesday, May 10, 2023

The CIO Technology emphasises CIO collaboration and the right infrastructure investment to achieve higher sustainable growth.

FREMONT, CA: Present day business environment requires intelligence. The use of digital technologies is changing the competitive landscape, allowing companies to provide highly personalised customer experiences, generate new revenue streams, speed up the creation and delivery of products and services, and foster innovation.  As a technology leader, the CIOs' role is in monitoring market trends and helping businesses make informed decisions to enable growth, sustainability, and improved decision-making.

There is a significant role of CIOs and IT decision-makers as agents of change and transformation responsible for shaping strategic, tactical, and operational decisions within the organisations. It focuses on critical technology such as edge, AI, data management, cloud, and as-service, and presents insights in the APAC region. At the forefront of digitalisation and the adoption of emerging technologies in the region, businesses are continuing to invest in edge computing and AI/ML and as-a-service as part of the IT infrastructure agenda.

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Edge:

97 per cent of companies currently plan to use edge computing in their business operations within the next year. This is due to the rising demand for real-time customer analytics, which enables businesses to achieve exciting and innovative digitally-enabled outcomes and customer experiences. Edge computing is used in various applications such as omnichannel customer experience, asset tracking, geofencing, and remote diagnostics and analytics of equipment.

AI/ML:

AI/ML usage is becoming increasingly common among CIOs, with 97 per cent currently planning to use these technologies. The need for competitive advantage and digital transformation is driving the rapid adoption of AI-powered applications in various industries such as manufacturing, travel, logistics, energy, utilities, and healthcare.

As-a-Service:

The increased adoption of emerging technologies presents an opportunity for CIOs and IT leaders to play a more critical role in accelerating business revenue through technology. Data is considered a new currency, and CIOs are seen as the new bankers responsible for driving revenue growth. CIOs and IT leaders use strategies in modern IT environments and improve decision-making abilities. CIOs work closely with the line of business and have a thorough understanding of the business to become disruptors and change agents. They develop the right strategies, work with the right partners, and possess the proper knowledge to drive efficient IT that leads to achieving business objectives. Businesses aim to provide smart technology for everyone and are committed to developing innovative technologies that create a more inclusive, trustworthy, and sustainable digital society in light of this rapid digital progress.

The current business environment is dynamic and presents new challenges and priorities for leaders, particularly CIOs. Concerns include increasing energy prices, high inflation, and geopolitical tensions that may hinder business growth in 2023 and early 2024. To address these challenges, CIOs prioritise having the suitable infrastructure to enhance customer satisfaction, employee productivity, and business agility, leading to substantial business growth and return on investment. This emphasises the need for CIOs to strategically invest in disruptive technologies while also modernising legacy infrastructure and applications to achieve long-term digital business success.

CIO technology provides insights into the rapidly changing technological landscape and the role of CIOs in driving digital transformation. With emerging technologies such as AI/ML, edge computing, and as-a-service models gaining widespread adoption, CIOs collaborate with business leaders, have a deeper understanding of the business, and invest in the right infrastructure to achieve higher sustainable growth.

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