CoTe
Powerful Customer Experience Management (CXM) Cloud Saas Solutions

CoTé set out to create and provide a completely automated cloud-based, omnichannel Customer Experience Management (CXM) platform that would help businesses with their digital transformation while also giving them control over how and when they interact with customers. Today, the company has developed virsaicTM, the first entirely cloud-based CXM platform that allows businesses to design, deliver, and manage all physical and digital business processes and communication channels. CoTé brings its significant experience in the communication industry to partner with customers, assisting them in establishing the necessary business processes and models to ensure a successful end.

To reduce the reliance on technical employees in the Customer Experience Management process, the company employs technology enablers such as business process automation, AI/Machine Learning, and business-friendly solutions. This gives customers control over delivery and allows communication to flow freely.

Any firm may be transformed by effective customer communications. Through communications, CoTé’s customer experience solutions assist businesses promote loyalty, drive internal efficiency, and develop more profitable customer connections. CoTé’s capabilities go beyond simply assisting consumers in sending the appropriate message at the right moment. Automated audit and compliance workflows provide complete confidence in customer communications as well as peace of mind for both the company and its customers.

CoTé’s IT services cover the entire customer communications function, providing assistance whenever and wherever it is needed. The company can design a customer strategy, evolve a technological roadmap, implement the procedures and technologies that will transform the business, or introduce sophisticated platforms that allow clients to control any part of customer relations.

On-demand access to a wide range of capabilities, including development, CRM, CCM, and ERP platforms, and design thinking, allow customers to augment their internal competence and accelerate delivery.

The virsaicTM Client Experience Management (CXM) platform from CoTé frees the flow of communication by removing barriers to customer involvement. CoTé’s is the only secure cloud all-in-one CXM platform that hosts many pre-packaged applications that boost customer productivity with features like highly configurable automation workflows, machine learning / AI, omni- channel communications, dynamic reporting, and API’s for all integration needs, reducing the effort of digital transformation to deliver a seamless customer experience.

With virsaicTM Specify, companies may enable their teams to take a visual and collaborative approach to developing communications. Clients can keep track of shared information, make adjustments quickly, and have complete confidence in the quality of their customer communications.

With virsaicTM Assure, clients can also test the build and design of key communications in a single, integrated environment. As a result of the continuous testing methodology, risk is reduced and customer experience is improved across all touchpoints.

With virsaicTM Communicate, clients may reduce the time it takes to create customer messages from months to days. Clients get a quick return on investment with an easy-to-integrate platform that makes customer communications management easy.

With virsaicTM Interpret, clients may save time onboarding, analysing, and processing customer documents. VirsaicTM Automate allows clients to control the workflow of all business communications by using optical character recognition (OCR) to instantly digitise text in photos and documents for a costeffective service that improves efficiency and indexing quality. Clients can increase adherence to agreed-upon SLAs while maintaining compliance standards and reducing risk by streamlining communication processes. Finally, virsaicTM Distribute allows businesses to distribute, reconcile, and report on essential omnichannel customer interactions. Clients may satisfy their compliance needs by generating print-ready communications that can be distributed to various print suppliers with a single click.