4 | | NOVEMBER 20234CIOReview | | OCTOBER 2023ContentsTHE PARADIGM SHIFT IN CLAIMS PROCESSING: THE POWER OF AI & MACHINE LEARNINGJoshua Uriel Teo,Innovation and Digital Experience Manager,MarshIN MY OPINION08LAST WORD30Sean Ringsted,Chief Digital Officer,ChubbDIGITAL ECOSYSTEMS AND INSURANCE ­ A WINNING PARTNERSHIP2212 COVER STORYBRINGING BANKING TO THE PEOPLELito Villanueva, Executive Vice President and Chief Innovation & Inclusion Officer, Rizal Commercial Banking Corporation, RCBC
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