Facilitating Government Duties with Advanced Technologies

CIO Review APAC | Monday, January 17, 2022

While pandemic-related difficulties may persist for some time, technological developments that address crucial challenges in areas such as security, cost containment, and citizen experience have arisen.

Fremont, CA: The COVID-19 epidemic has boosted digital innovation across the government sector globally, exposing government leaders with additional chances to leverage data and technology to develop trust, agility, and resilience in public institutions. While pandemic-related difficulties may persist for some time, technological developments that address crucial challenges in areas such as security, cost containment, and citizen experience have arisen. This listing can be used by government CIOs to identify emerging innovations that best address their post-pandemic recovery initiatives, as well as to clarify the rationale, timing, and priority of technology investments.

1. Anything as a Service (XaaS)

XaaS is a cloud-only sourcing solution that entails subscribing to a full wide range of technical business and IT services. The ongoing pandemic response when the business makes the strategy as well as the vital need for digital service delivery, have increased pressures to update ageing applications and infrastructure. XaaS provides an alternative to incorporates the key modernisation, scalability, and reduces the time it takes to execute digital services. In the upcoming year, it can be anticipated that 95 percent of new IT investments made by government agencies will be made as a service solution, to deliver premising strategies by over all the need of expenditure clues. 

2. Case Management as a Service (CMaaS)

With the whole legacy-heavy portfolio of monolithic case management point solutions and services in many departments, CMaaS is a new way to accomplish institutional agility by utilizing composable business ideas to replace historical case management systems with modular products that can be quickly assembled, disassembled, and recomposed in response to changing business requirements. According to, government companies using a composable case management implementation will introduce new features at least by 80 per cent faster than those in coming years.

3. Hyperconnected Public Services

The use of many technologies, services, or platforms throughout the government to automation as many business and IT operations as feasible is referred to as hyperconnected public services. Government CIOs can employ hype automation ideas and techniques to create hyperconnected, highly automated end-to-end business processes and public services with minimum human intervention. Expertise anticipates that by coming years 75 per cent of governments will have launched or are in the process of launching at least three enterprise-wide hype automation efforts.

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